Troubleshooting the Konica Minolta iOption Unified Client

Authentication connection errors

Follow these steps to resolve an authentication connection error on a device:

  • Verify that the AutoStore and Output Manager servers are started.
  • Verify that the port specified in the application settings for a device in the Device Registration Service matches the port specified in AutoStore or Output Manager:
    • If you are using AutoStore or both AutoStore and Output Manager, confirm the Web Application Port value in the application settings matches the AutoStore component port setting
    • If you are only using Output Manager, confirm the Web Application Port value in the application settings matches the Server Port value on the Clients tab in the Output Manager Administration application.

    How to add an application provides more information on application settings.

  • Verify that the Use SSL for Web Application setting specified in the application settings for the device in the Device Registration Service matches the Use SSL setting in AutoStore or Output Manager:
    • If you are using AutoStore or both AutoStore and Output Manager, confirm the Use SSL for Web Application setting in the application settings matches the Use SSL setting for the AutoStore component.
    • If you are only using Output Manager, confirm the Use SSL for Web Application setting in the application settings matches Use SSL on the Clients tab in the Administration module of Output Manager.

    How to add an application provides more information on application settings.

  • Test the Authority Application by creating a dummy device without registering it on an actual device in Device Registration Service and then typing the following address in a web browser:

    http://server_IP_address:3348/Authority

    This assumes that Device Registration Service uses default web application port 3348 and the Use SSL value is False.

  • Test the OpenAPI Authority by typing the following address in a web browser:

    http://server_IP_address:13353

    This assumes the OpenAPI authentication uses default port 13353 and the Use SSL value is set to False.

  • Restart the device and the AutoStore or Output Manager service.
  • Verify that there is no firewall software or hardware blocking the specified port and that IP routing has been set up to enable communication on this port.

Unified Client application connection errors

  • Verify that the AutoStore and Output Manager servers are started.
  • Verify that the port specified in the application settings for a device in the Device Registration Service matches the port specified in AutoStore or Output Manager:
    • If you are using AutoStore or both AutoStore and Output Manager, confirm the port used by the device in Device Registration Service matches the Web Server Port setting in the Preferences for the Konica Minolta iOption component in AutoStore Process Designer.
    • If you are only using Output Manager, confirm the Web Server Port setting in the application settings matches the Server Port setting on the Clients tab in the Output Manager Administration application.

    How to add an application provides more information on application settings.

  • Verify that the Use SSL for Web Application setting specified in the application settings for the device in the Device Registration Service matches the Use SSL setting in AutoStore or Output Manager:
    • If you are using AutoStore or both AutoStore and Output Manager, confirm the Use SSL for Web Application setting in the application settings matches the Use SSL setting for the AutoStore component.
    • If you are only using Output Manager, confirm the Use SSL for Web Application setting in the application settings matches Use SSL on the Clients tab in the Output Manager Administration application.

    How to add an application provides more information on application settings.

  • Test the Authority Application by creating a dummy device without registering it on an actual device in Device Registration Service and then typing the following address in a web browser:

    http://server_IP_address:3348/Authority

    This assumes the Device Registration Service uses default web application port 3348 and the Use SSL setting is False.

  • Test the OpenAPI application by typing the following address in a web browser:

    http://server_IP_address:13351

    This assumes the OpenAPI application port uses default port 13351 and the Use SSL setting is False.

  • Restart the device and the AutoStore or Output Manager service.
  • Verify that there is no firewall software or hardware blocking the specified port and that IP routing has been set up to enable communication on this port.

Unified Client resets too quickly

Problem description

When the user is working on the Konica Minolta iOption Unified Client screen, the screen resets after one minute, even if the user pressed buttons on the screen within the last minute.

Cause

The Auto Reset System setting in the MFP is set to 1 minute.

The Auto Reset Setting controls the timeout for the MFP client. This timeout is not reset when buttons are pressed in a browser-based application such as the Konica Minolta iOption Unified Client.

Solution

Increase the device timeout interval to 3 minutes.

Complete these steps to increase the device timeout interval:
Note: The MFP administrator password is required to access the Administrator Settings menu.
  1. Change System Auto Reset Time to 3 minutes in the MFP control panel:

    Press Utility > Administrator Settings > System Settings > Reset Settings > System Auto Reset > System Auto Reset Time.

    System Auto Reset settings
  2. Find the Priority Mode used when the MFP resets:

    Press Utility > Administrator Settings > System Settings > Reset Settings > System Auto Reset > Priority Mode.

  3. Make a note of this setting (the default is Copy) and then change the Auto Reset setting for the function:

    Press Utility > Administrator Settings > System Settings > Reset Settings > Auto Reset.

    Auto Reset settings
  4. Change the value for the appropriate function to 3 minutes:
    • If priority function was Main Menu or Copy, change the value for the Copy reset.
    • If priority function was Scan, change the value for the Scan/Fax reset.
    • If priority function was User Box, change the value for the User Box reset.
    • If priority function was Web Browser, change the value for the Web Browser reset.

Unified client registration error messages

Code Message Comments
502 Unable to proceed. Please restart device.

The device may be in faulted state or the device does not support OpenAPI. If the device is started and this error still occurs, contact Notable Solutions Support.

503 Invalid password. Please retry login.

Verify that you enter the correct device admin password in the device Details pane in Device Registration Service.

504 Unable to connect to device. Please restart device.  
505 Maximum registered applications exceeded. Please remove unused applications and retry.  
506 Device is locked. Please retry later.

Verify that the device is not in authentication mode or application mode.

507 Logo icon file does not exist. Contact Notable Solutions Support.  
508 Device solution key file not found. Contact Notable Solutions Support.  
509 Invalid Output Manager server address. Enter correct server address and retry.

The Output Manager server address is blank. Enter the Output Manager server on the Applications tab in Device Registration Service or set Enable Print Release as False in the device Details pane.

511 iOption not supported on device. Add iOption or use the Native Scan connector.  
512 Invalid password. Enter the valid password and retry.

Reenter your credentials using a valid password.

518 Invalid AutoStore server address. Enter the valid address and retry.

The AutoStore server address is blank. Enter the AutoStore server on the Applications tab of Device Registration Service or set Enable Scan as False in the device Details pane.

519 Invalid Web application port number. Enter the valid port number and retry.

The Web Application Port setting is blank or contains a negative number. Enter a valid port number forWeb Application Port on the Application tab of Device Registration Service.

Authentication registration error messages

Registration requires that the device is on and functioning normally. Ping the device or access PageScape to verify that the device is communicating with the network. The AutoStore and Output Manager services do not have to be running when you perform the registration.

Code Message Comments
502 Unable to proceed. Please restart device.

The device may be in a faulted state or the device does not support OpenAPI. If the device is started and this error still occurs, contact Notable Solutions Support.

503 Invalid password. Please retry login.

Verify that you enter the correct device administrator password.

504 Unable to connect to device. Please restart device.  
506 Device is locked. Please retry later.

Verify that the device is not in authentication mode or application mode.

509 Invalid Output Manager server address. Enter correct server address and retry.

The Output Manager server address is blank. Either enter the Output Manager server address on Applications tab of DRS or set Enable Print Release as False on Devices tab of the Device Registration Service.

Unified Client deregistration error messages

Un-registration requires that the device is on and functioning normally. Ping the device or access PageScape to verify that the device is communicating with the network.

Code Message Comments
502 Unable to proceed. Please restart device.

The device may be in a faulted state or the device does not support OpenAPI. If the device is started and this still occurs, contact Notable Solutions Support.

503 Invalid password. Please retry login.

Verify that you enter the correct device administrator password.

504 Unable to connect to device. Please restart device.  
506 Device is locked. Please retry later.

Verify that the device is not in authentication mode or application mode.

513 Unregistration failed because no unified client has been registered.

There is no registered Unified Client application.

Orphan Unified Client button on the device

Use the Konica Minolta MFP component to remove the button:
  1. Open the Konica Minolta MFP component Properties dialog box.
  2. Click Device Manager.
  3. Enter values for IP Address and Admin password and click the Application list button.
    Konica Minolta MFP Device Manager
  4. Select the Unified Client application and click Delete.
    Konica Minolta MFP Application List